Roles and Responsibilites 

• Client Interaction: Provide professional and timely assistance to clients through various communication channels, such as phone, email, or live chat, addressing their questions and concerns effectively.
• Issue Resolution: Investigate and resolve client issues, ensuring that problems are handled efficiently and to the client's satisfaction. Escalate complex issues when necessary.
• Record Keeping: Maintain accurate and detailed records of client interactions, including inquiries, comments, and complaints. Update client profiles with relevant information.
• Product Knowledge: Stay informed about company products, services, and policies to provide accurate information and guidance to clients. Continuously update your product knowledge.
• Feedback and Improvement: Gather and document client feedback and identify trends in client concerns. Provide suggestions for process improvements and enhancements to enhance the overall customer experience.
• Documentation and Reporting: Create and maintain documentation of common client queries and solutions. Generate reports on support activities and metrics to evaluate performance and identify areas for improvement.

Experience Requirement (must have)

• Intermediate Communication Skills (Written, Spoken, Verbal)
• Basic network fundamentals (how TCP/IP, HTTP/S, SSL, DNS, OSI model, etc. works)
• Intermediate log understanding and analysis
• Basic of client/server architecture, communication between client<>server.
• Debug network/console logs in Browsers
• Basic understanding of how Restful API works
• Basic of programming languages (Java/JS/HTML/CSS)
• E-Commerce domain knowledge.

Qualifications and Education Requirements

Diploma/Bachelors degree in Computer Science or equivalent education from reputed institution