< Back to roles
Job Title:

Client Support Specialist

Experience: 2-3 years
Job Location

India

Job Type: Full-time
Workplace Type:

Office

Department: Development

Roles and Responsibilites 

  • Client Interaction: Provide professional and timely assistance to clients through various communication channels, such as phone, email, or live chat, addressing their questions and concerns effectively.
  • Issue Resolution: Investigate and resolve client issues, ensuring that problems are handled efficiently and to the client's satisfaction. Escalate complex issues when necessary.
  • Record Keeping: Maintain accurate and detailed records of client interactions, including inquiries, comments, and complaints. Update client profiles with relevant information.
  • Product Knowledge: Stay informed about company products, services, and policies to provide accurate information and guidance to clients. Continuously update your product knowledge.
  • Feedback and Improvement: Gather and document client feedback and identify trends in client concerns. Provide suggestions for process improvements and enhancements to enhance the overall customer experience.
  • Documentation and Reporting: Create and maintain documentation of common client queries and solutions. Generate reports on support activities and metrics to evaluate performance and identify areas for improvement.

Experience Requirement

  • Better Communication Skills - Should be able to communicate effectively with internal as well as customers.
  • Candidate should be willing to work in shifts (IST / EMEA / US or as per business requirement)

Qualifications and Education Requirements

Bachelors or Master Degree, preferred in Computer/IT

Working with Us

The Commerce Team Global is a leading E-Commerce specialist, developing solutions on SFCC, BigCommerce, Shopify and other platforms to boost client success. We are a team of 70+ tech enthusiasts and growing our presence globally with our happy customers. Our experience and expertise across a range of development platforms have made us a partner of choice for many clients.