About: TheCommerce Team Global

The Commerce Team Global is a dynamic and innovative ecommerce agency at the forefront of systems integrations working with partners such as Salesforce, SCAYLE, Shopify and BigCommerce.We are driven by a passionate commitment to delivering cutting-edge solutions that empower businesses to drive growth and improve outputs for the end users.Our success is built on teamwork, deep expertise, a willingness to embrace change, an unwavering pursuit of high standards all fuelled by passion for what we do!

Key Responsibilities:

• Operational Support: Assist with day-to-day operational tasks, onboarding, QBR’s and support to the Director and CEO
• Information Management: Maintain accurate and up-to-date client records within our CRM system, documenting interactions and resolutions
• Client Satisfaction: Proactively identify opportunities to enhance the client experience and contribute to overall client satisfaction, demonstrating our commitment to their success
• Internal Collaboration: Work closely with sales, technical support, product, and operations teams to ensure a cohesive client journey and foster strong teamwork
• Knowledge Base Contribution: Contribute to the development and improvement of client-facing FAQs and internal knowledge base articles
• Learning & Development: Continuously learn about our products, services, and industry best practices to enhance your expertise and adapt to change

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Person Specification: Client Services Executive

We are looking for a highly motivated and customer-focused individual who embodies our values of commitment, teamwork, expertise, change, high standards, and passion.

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Experience & Qualifications:

• Minimum 1 year of  experience in a client-facing role, customer service, or administrative support position
• Experience with CRM software for managing client interactions is desirable
• Proven ability to handle multiple tasks and prioritise effectively
• A strong interest in technology and a willingness to learn about new products and services
• GCSEs (or equivalent) in English and Maths are essential. A relevant diploma, apprenticeship or bachelor’s degree is a plus

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Skills & Knowledge

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to quickly learn and understand new software applications and technical concepts
• A genuine customer-focused attitude with a desire to help others
• Problem-solving abilities and a logical approach to troubleshooting
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to work effectively both independently and as part of a team

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Personal Attributes:

• Passionate about providing excellent client service and making a positive impact
• Highly committed to delivering high-quality work and supporting team goals
• A proactive and enthusiastic individual with a positive attitude
• Adaptable and open to change, thriving in a dynamic and evolving environment
• Possesses a strong work ethic and a dedication to maintaining high standards
• Patient, empathetic, and a good listener
• A collaborative team player who enjoys working with colleagues to achieve shared objectives
• Eager to develop new skills and expand their expertise

Send your CV to HR@thecommerceteam.com