In the fast-paced world of e-commerce, a seamless customer experience is paramount. But behind every thriving online store lies a robust operational support system, the unsung hero ensuring everything runs smoothly. This information will equip you with the knowledge to build a strong operational support system for your website and what we offer.
2.7 Billion people shop online
£5.8 Trillion in e-commerce revenue (2023)
40% expected growth in sales online
Operational Support
Why Operational Support?
Investing in robust operational support yields significant benefits for your e-commerce business:
Defined Clear Processes: Established well-defined procedures for each operational task, from order fulfilment to customer service interactions
The Right Tools for the right job: We utilize technology to automate tasks, manage inventory, and track website performance
Skilled Team: a team with expertise in order fulfilment, customer service, and technical support
Customer Focus: We empower your customer support team to resolve issues efficiently and provide guidance & additional service
Continuously Monitor and Improve: Regularly evaluate your operational processes, identify areas for improvement, and adapt your strategy as needed
24/7 customer support, also known as round-the-clock support, our team aims to provide assistance to customers anytime, anywhere.
Our dedicated 24/7 support team covers every client no matter where a customer is in the world, there's an expert available to help. Our 24/7 support goes beyond the norm, with dedicated phone support, you don't need to just rely on email - you can speak to someone. We understand every second matters in commerce and ensure that your solution is aligned to your customer expectations
Our bespoke site monitoring solution offers 100% reliability with a self-hosted scalable cloud-based solution. All your sites are covered by real-time monitoring with no cap on the number of sites covered. We have a dedicated DevOps team, meaning there is no overhead or knowledge transfer required, we will take care of it all:
Advanced software capturing, verifying, and enriching global address data providing precise location information
We partner with Scayle, to provide 100% composable, headless, and scalable e-commerce solutions for our clients