In the fast-paced world of e-commerce, a seamless customer experience is paramount. But behind every thriving online store lies a robust operational support system, the unsung hero ensuring everything runs smoothly. This information will equip you with the knowledge to build a strong operational support system for your website and what we offer.
2.7 Billion people shop online
£5.8 Trillion in e-commerce revenue (2023)
40% expected growth in sales online
Operational Support
Why Operational Support?
Investing in robust operational support yields significant benefits for your e-commerce business:
Defined Clear Processes: Established well-defined procedures for each operational task, from order fulfilment to customer service interactions
The Right Tools for the right job: We utilize technology to automate tasks, manage inventory, and track website performance
Skilled Team: a team with expertise in order fulfilment, customer service, and technical support
Customer Focus: We empower your customer support team to resolve issues efficiently and provide guidance & additional service
Continuously Monitor and Improve: Regularly evaluate your operational processes, identify areas for improvement, and adapt your strategy as needed
24/7 customer support, also known as round-the-clock support, our team aims to provide assistance to customers anytime, anywhere.
Our dedicated 24/7 support team covers every client no matter where a customer is in the world, there's an expert available to help. Our 24/7 support goes beyond the norm, with dedicated phone support, you don't need to just rely on email - you can speak to someone. We understand every second matters in commerce and ensure that your solution is aligned to your customer expectations
Our bespoke site monitoring solution offers 100% reliability with a self-hosted scalable cloud-based solution. All your sites are covered by real-time monitoring with no cap on the number of sites covered. We have a dedicated DevOps team, meaning there is no overhead or knowledge transfer required, we will take care of it all:
Advanced software capturing, verifying, and enriching global address data providing precise location information
Commerce experiences powered by faster content management to plan, create, preview and launch
Use preferred payment types through a personalized checkout experience online, in-app, or in-store, anywhere
"The team of developers are incredibly reliable, they’re always available to speak with, and have a good understanding of our brand, business objectives and consumers which is hugely important in delivering overall success."
"We were delighted to partner with The Commerce Team Global! Our complex build spanned two domains, including multiple languages / currencies and custom-configuration, make-to-order product types. The Commerce Team Global were able to manage these challenges and deliver. We are thrilled with the outcome and confident that we now possess the fast, agile, and adaptable platform needed to achieve our ambitious growth targets."
"The Commerce Team Global are very collaborative, they helped us launch our website on time with all the features that we wanted. We couldn’t be happier with the work that The Commerce Team Global has done for us."
