E-commerce Strategy Operational Support Build and Integration Growth and Acceleration

Operational Support

Running the Engine

In the fast-paced world of e-commerce, a seamless customer experience is paramount. But behind every thriving online store lies a robust operational support system, the unsung hero ensuring everything runs smoothly. This information will equip you with the knowledge to build a strong operational support system for your website and what we offer.

2.7 Billion people shop online

£5.8 Trillion in eCommerce revenue (2023)

40% expected growth in sales online

Operational Support

Why Operational Support? 

Investing in robust operational support yields significant benefits for your e-commerce business: 

  • Increased Customer Satisfaction:  A smooth buying experience fosters customer loyalty and positive word-of-mouth marketing
  • Improved Efficiency: Streamlined operations lead to faster order fulfilment, reduced errors, and cost savings
  • Reduced Risks: Proactive maintenance minimizes website downtime and security vulnerabilities
  • Scalability: A well-structured operational support system allows you to handle growth and adapt to changing market demands

What We Offer

Our Approach

Defined Clear Processes: Established well-defined procedures for each operational task, from order fulfilment to customer service interactions

The Right Tools for the right job: We utilize technology to automate tasks, manage inventory, and track website performance

Skilled Team: a team with expertise in order fulfilment, customer service, and technical support

Customer Focus: We empower your customer support team to resolve issues efficiently and provide guidance & additional service

Continuously Monitor and Improve: Regularly evaluate your operational processes, identify areas for improvement, and adapt your strategy as needed 

We Have You Covered

24/7 customer support, also known as round-the-clock support, our team aims to provide assistance to customers anytime, anywhere.

Our dedicated 24/7 support team covers every client no matter where a customer is in the world, there's an expert available to help. Our 24/7 support goes beyond the norm, with dedicated phone support, you don't need to just rely on email - you can speak to someone. We understand every second matters in commerce and ensure that your solution is aligned to your customer expectations

Site Monitoring

Our bespoke site monitoring solution offers 100% reliability with a self-hosted scalable cloud-based solution. All your sites are covered by real-time monitoring with no cap on the number of sites covered. We have a dedicated DevOps team, meaning there is no overhead or knowledge transfer required, we will take care of it all: 

  • Frequent Monitoring: All sites will be monitored at every 1-minute interval
  • KPIs: Decide on your KPIs and what is important to you
  • Multiple Channels for Alerting:  Teams, WhatsApp, Email, Pushover, Webhook etc
  • SFCC Log integration: Our tool is integrated with SFCC to fetch the logs periodically for real-time monitoring and alerting. The log extraction is done through the back end which doesn’t impact the site performance
  • Focus on what is required: In case of troubleshooting, our monitoring tool will help
  • SFCC Expert Support: A dedicated support team to look after any anomalies observed on the site or KPIs are breached. This is the core value addition TCTG brings to our clients

Address Verification

Advanced software capturing, verifying, and enriching global address data providing precise location information 

AI Content

Commerce experiences powered by faster content management to plan, create, preview and launch

Payments

Use preferred payment types through a personalized checkout experience online, in-app, or in-store, anywhere