BioGaia are a leading healthcare company that was founded in Sweden in 1990. Their award-winning, clinically proven probiotic products have been developed to support the health and well-being of people everywhere, throughout every life stage. BioGaia's products are sold in more than 100 countries all over the world through a large network of distributors, leveraging Shopify as their e-commerce solution of choice.  

Impact

  • Migration to Shopify Plus 
  • Multiple stores management (USA, UK, Sweden, Japan) under the same account
  • Simplified billing process and scalable solution

Brief

BioGaia are a leading healthcare company that was founded in Sweden in 1990. Their award-winning, clinically proven probiotic products have been developed to support the health and well-being of people everywhere, throughout every life stage. BioGaia's products are sold in more than 100 countries all over the world through a large network of distributors, leveraging Shopify as their e-commerce solution of choice.  

At The Commerce Team Global, our technical team have earned several Shopify badges, gaining certified skills that provides a guarantee to our clients that we operate at the highest industry standards and provide expert technical know-how. 

Challenges

BioGaia approached The Commerce Team Global to address their challenge of managing independent Shopify store accounts and separate billing in four countries: USA, UK, Sweden, and Japan. Our technical team identified that each country operated on a distinct Shopify Advanced plan, resulting in separate operations and billing for each store. Our objective was to synchronise all stores under a single umbrella and consolidate payment fees within a unified account. 

Our Solution

The Commerce Team Global highlighted the advantages of consolidating all stores under a singular Shopify Plus account for BioGaia. If you are not familiar with the difference between Shopify and Shopify Plus, we suggest reading our latest guide. Amongst the listed ‘Plus’ features, the most impactful to our client’s case included the ability to manage multiple stores within one account, have unlimited staff access, and customise storefront options based on country and localisation 

In November 2023, we initiated the migration to Shopify Plus, beginning with the USA account as the Primary store, followed by the UK, Sweden, and Japan. Our client now enjoys streamlined operational management across all stores, a simplified billing process, and the future opportunity to scale by adding new stores under the same Shopify Plus account. 

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