Wall's Refrigeration Solutions

Wall's Refrigeration Solutions is a leading provider of refrigeration products and services. Known for their high-quality, energy-efficient solutions and fast maintenance services, Wall's serves a diverse clientele ranging from small businesses to large industrial operations.

Impact

Increased site speed, reliability, and security
Improved user experience optimising site technology
Prompt and ongoing technical support

Brief

Wall's Refrigeration Solutions sought to enhance the performance and reliability of their existing e-commerce platform, built on Shopify by a third-party provider. Wall's asked The Commerce Team Global to manage these critical aspects and provide ongoing support.

Challenges

Wall's Refrigeration Solutions faced several challenges with their Shopify platform, including:

Performance Optimisation: Ensuring the site operates smoothly under high traffic conditions.
Bug Fixes: Identifying and resolving issues promptly to prevent disruptions in customer experience.
Feature Enhancements: Implementing new functionalities and update existing integrations to meet evolving technologies and customer needs.
Technical Support: Providing timely and effective support to address any technical issues that arise.
Customers’ Profile, Promotions, and Campaigns: Improving the engagement of existing and returning customers by simplifying registrations, account management, and promotions available.

Our Solution

TCTG implemented a comprehensive maintenance and support project, focusing on the following key areas:

Performance Monitoring and Optimisation: Regularly monitoring the site's performance metrics and optimising server configurations to ensure fast load times and smooth user experience, even during peak traffic periods.
Proactive Bug Fixing: Establishing a systematic approach to identify, document, and resolve bugs quickly, minimising downtime and maintaining site reliability.
Feature Development and Integration: Working closely with Wall's to understand their business needs and implement new features that enhance the customer experience.
24/7 Technical Support: Providing technical support to address any issues promptly, ensuring minimal disruption to the business operations.
Registration Process: Allowing new and returning customers to create their accounts easily by utilising third-party services such as Caterlyst to fetch business information through postcodes.
We also added Free Point of Sales (POS) Bundles, which registered customers can receive for free once, after registration.

Overall, TCTG's maintenance and support services have enabled Wall's Refrigeration Solutions to maintain a robust, secure, and high-performing e-commerce platform, supporting their growth and digital capabilities.

Are you looking to improve your site performance and receive reliable ongoing support on your e-commerce platform? Reach out to us info@thecommerceteam.com.

Wall's Refrigeration Solutions

Site Performance Success with Optimised Customer Journey

Brief

Challenges

Our Solution